Cake boys and girls need (after the experience of 2006) to issue something either in the box of have a deicated section pinned to the top of the forum FAQ for purchases, which give instructions. So you are somewhat incorrect.īUT in terms of better guidance since 5 and 6 were release I agree. (For 5 and 6 (had the buy 5 for free 6)) the methodology was changed. I seem to recall, that the serial numbers for 4 and 3 were included on the internal packaging. That simply has NEVER been the case for me!Ĭakewalk could at very least remove this information and put the correct information (as posted previously in this thread- thanks!) so people don't end up wasting time looking through e-mails, FAQs, Knowledge Bases, blah, blah, blah that really don't offer the correct help! "When you buy a new Cakewalk product such as SONAR 6, SONAR Home Studio 4, or Pyro 5 directly from Cakewalk, your serial number and registration codes are emailed to you, using the address you provided during your purchase." I've been a Sonar user since 2.x and every single time I end up screwing around looking for the serial number that is supposedly e-mailed to me. I'd like to spout off about this issue too (I'm pretty pissed.) However, the frustrating search for a serial number left me feeling a bit like a sucker again even before running the program. I finally got the second blast email offering the upgrade packages and again ordered through the now repaired store. Calling long distance to Boston left me on hold twice (I'm a sucker) for 60 minutes each time listening to what a great company Cakewalk is while I'm on hold. The 888 and 800 phone numbers to Cakewalk do not work from Canada. First, the cakewalk store would not recognize Canada as a country or accept VISA from a Canadian bank. I've been a registered user since version 4. This upgrade has been a most frustrating process. Before installation, if your serial number does not appear in your package, logon to the Cakewalk Online Store at using your email address with which you ordered to retrieve your serial number and registration code to complete the installation. It might be of help to customers to include this information somewhere in the package for example, on the READ THIS FIRST! yellow flyer.
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March 2023
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